Human Services and Social Security Ministry issues finding on 914 Investigation

The Human Services and Social Security Ministry extends heartfelt condolences to the family of
Ms. Malini Wahid who was brutally murdered by her partner Balram Heeralall also known as
‘Nappy’. Wahid hailed from Martyr’s Ville. In a press statement the Ministry said; “For us, one
life lost is one life too many. Every life is valuable and precious”.
It continued, “We were forwarded various reports from media houses stating that several calls
were allegedly made to the 914 Hotline to report the abuse on the 10 th  December, 2021, which
went unanswered.  It caused us great concern, as the Human Services and Social Security
Ministry takes cases of domestic violence seriously,” the ministry explained.
The ministry assured that upon receipt of these allegations, an investigation was immediately
launched which included a thorough review by Digicel, GTT and the Human Services and Social
Security Ministry of all calls placed to the 914 Hotline on that day. It noted that a thorough
review of the Ministry’s internal call logs and several interviews with personnel who manage the
914 Hotline was done.
As such, the ministry reported the following findings of this investigation revealed:
1. That no calls placed to the 914 Hotline by any GTT or Digicel Number for the entirety of
the 10 th  December, 2021, were missed (unanswered) or dropped.
2. That there were no reports received by the 914 Hotline for the entirety of the
10 th  December, 2021, in relation to Balram Heeralall’s (Nappy) abuse and murder of his
partner.
3. That no report to date was made to the 914 Hotline on Balram Heeralall’s (Nappy) abuse
and murder of his partner.
4. That the 914 Hotline, was receiving and responding to calls for the 24 hours on that day
during which the operators received numerous reports of other incidents of abuse.
“We thank Digicel and GTT for providing us with all information required to aid in this
investigation,” the ministry said.
It added, “The purpose of the release of the findings of this investigation is to develop and
maintain a relationship of mutual trust, cooperation, and respect by providing citizens with
accurate information on the 914 Hotline’s administration and operation. Again, we reiterate the
Ministry of Human Services and Social Security’s commitment through the 914 Hotline to
respond to all cases of domestic violence, abuse, and gender-based violence”.